Return & Refund Policy
Our Return & Refund Policy was last updated.
Thank you for shopping at Puretree.ru
We hope you love everything you buy from us PURETREE.RU (old name lylybag.ru), if for any reason, you are not completely satisfied with your recent order(s), we will gladly accept returns on items that are in new condition with original tags attached. Return item(s) must not be washed, worn, altered or damaged –return your item(s) to us within 7 days from the date you signed the parcels. You can expect the return in 7-14 days from the date we receive the item(s).
If you receive the wrong goods, please contact and return them within 7 days - we will arrange for a replacement.
If the goods that you received are defective, you can return them for a refund or exchange. You must contact us within 7 days after the order has been placed to get a replacement or a refund. We will cover the shipping fees and all other expenses.
Please note that if you continue to use the items after discovering the issue, we may not be obligated to provide a refund.
We allow you to exchange your order within 7 days after receiving it, as long as it has not been washed, worn, or altered. Extra charges must be paid, and credit charges may be used or repaid. By trading orders, you will cover fair costs.
After passing the QC checking, the preshipment photos were found to be free of flaws. Customers who want to refund for whatever reason must return the product to us, pay the additional fee, and receive a credit that can be used or refunded. We will refund 50-70 percent of the money you paid if the packages are able to pass through the Customs.
Orders for Final Sale and Other Unreturned Orders
All Final Sale items are non-returnable.
Other Unreturned orders
1. The package was broken during transportation, but the items are in good condition (We will compensate you for relevant losses).
2. Items are broken after being used (Can be repaired, charges will be covered by you).
3. Items have been washed, used or damaged.
4. You received the items more than 7 days.
5. The package is blocked by the Custom.
How to return an item purchased online by mail
1. To apply for a return, contact customer service (Must contact before returning).
2. If at all possible, bundle your return in the original shipping package.
3. Include all of the original packaging and extras. (If the original packaging and accessories are missing, we can execute a return with a small deduction from your refund).
4. Send your return the address you confirmed from Customer Service.